FAQ's

Faqs

How can I decide which foundation and concealer shade is right for me?
The EVE PEARL Foundations and Concealers will color correct, neutralize and balance out your skin tone. Lightweight, breathable and long lasting. The 6 versatile shades:
  • FAIR- Super Porcelain, Ultra Fair. Fairest of the Fair. (Ex: Nicole Kidman)
  • LIGHT- Neutral Light, Ivory, or Bisque tones. Corrects redness, discoloration. (Ex: Angelina Jolie)
  • MEDIUM- Universal Medium. It's our most versatile and popular shade. If you currently use any combination of Medium in your current makeup (beige, warm, Mediterranean, olive, cool) or if you're not sure about your shade, try Medium. Adjusts for cool and warm tones. (Ex: Selma Hayek, Kelly Ripa)
  • TAN- Golden tan. Warm bronze. Gorgeous honey tan. Covers & color corrects sun spots, sun damage, redness. (Ex: Halle Berry)
  • DARK - Warm dark chocolate & honey tones. (Ex: Beyonce)
  • DEEP- Rich Espresso. Deep Chocolate. (Ex: Naomi Campbell)
  • Please refer to shade charts below as an additional reference
  • You may also send a picture of yourself to contact@evepearl.com and our team of top artists will recommend the products that are right for you.
  • Is EVE PEARL® ok to use on my sensitive skin?

    EVE PEARL® is good for all skin types! Our products are great for sensitive, mature, red, acne prone, dry, oily skin, etc. because the EVE PEARL® line contains so many nourishing ingredients. EVE PEARL® cosmetics are non-comedogenic and hypoallergenic. Our foundations and concealers are made from a luxurious cream base. They are also infused with our CosmeNutrients® so your skin will always stay nourished.

    I have bad acne and am afraid to aggravate my skin. Why should I use EVE PEARL® ?

    We understand concerns about certain makeup when dealing with sensitive, problem skin. Eve created this entire line for people with sensitive and acne prone skin, which she has had to deal with most of her life. She wanted to create a makeup that was innovative and would conceal and treat skin at the same time. When people think of creams, they sometimes associate them with pore-clogging mineral oils. Most "good for you" natural, mineral powders are dehydrating, give minimal coverage and leave acne prone skin looking dry and unfinished.

    Our hydrating cream foundations provide a light, greaseless formula with nourishing vitamins, minerals, proteins, peptides and antioxidants. EVE PEARL® makeup will actually help to treat and sooth acne prone skin with its anti-inflammatory properties. It covers redness and scarring, creating the illusion of flawless skin and the only oil used in our product is 100% natural jojoba oil. Dermatologists are learning about the EVE PEARL® line and are carrying it in their offices. It's good for 'YouTuber' skin and it is ideal for women who have injections, laser and face irritation.

    How do I achieve the best results from using EVE PEARL® HD Foundation?

    Our foundations and concealers are made from a luxurious cream base. They are not an oil or water base like most cosmetics on the market. We suggest applying the foundation to the face using an EVE PEARL® foundation brush. Then, with a moistened EVE PEARL® non-latex sponge, blend out the product to achieve the desired level of coverage, from sheer to full. You can also build the foundation for a fuller coverage. It's that simple!

    What are CosmeNutrients®? How are they used in EVE PEARL® Cosmetics?

    CosmeNutrients® are a fusion of cosmetics with nutrients. CosmeNutrients® are infused into many EVE PEARL® products. This propietary blend of vitamins, minerals, proteins, peptides and anti-oxidants is what sets EVE PEARL® apart from all other makeup. One of the most powerful ingredients is the antioxidant, astaxanthin. Derived from the powerful microalga, Haematococcus pluvialis, studies have shown that astaxanthin is 500x stronger than vitamin E and has the unique capacity to quench free radicals and to inhibit lipid peroxidation. All of which means that EVE PEARL® is makeup with skincare with immediate results and lasting benefits!

    What is your return/exchange policy?
    EVE PEARL® Return/Exchange Policy
  • Your 100% satisfaction is our top priority! If you are unhappy with any of your EVE PEARL® products, please contact us first by email at Contact@evepearl.com or by phone at +1.973.664.7088. We are available to take your call Monday through Friday, 9:00am to 5:00pm EST.
  • We only accept returns for items purchased through www.evepearl.com within 30 days of original purchase date.
  • After speaking with a member of our team, we can determine whether to refund the amount of the purchase to the original form of payment (less original shipping charges) or to have a replacement item shipped to you at no cost. Our team may request a photo of the order or items to verify products and to help us improve our services.
  • Please be advised that items marked as final sale, part of a promotional period, or orders over 30 days from purchase date may not be eligible for return or exchange. Gift cards cannot be returned or exchanged.
  • For more information, please visit our FAQ page.
  • I have not received my order yet, what is the status of my order?

    Thank you for your order and we apologize for any inconvenience.

    If you did not receive your e-mail confirmation with the tracking number, the order may not have been processed. Please know that we do our very best to be quick and efficient with our shipping. We can assure you that orders are being processed and shipped in a timely fashion. Please note that your initial order confirmation states to please allow 7 - 14 business days for order processing.

    We pride ourselves on our great products and customer service. We truly appreciate our customers and rely on their help to spread the word about the EVE PEARL® Brand.

    Does EVE PEARL® offer a professional artist discount?

  • Yes, we offer a Professional Makeup Artist discount of 40% with proper registration and submitted credentials. Once approved you can start to use your discount for online ordering. Approval process may take up to 7 business days.
  • Professional discounts may not be combined with any additional promotional discounts or coupons.
  • Please click HERE to apply

  • What are the benefits of becoming an authorized EVE PEARL® Beauty Brands reseller?
    • 60% Off
    • Secure Reseller Account
    • All orders must be placed online
    • Exclusive Reseller promotions
    • Listing in the EVE PEARL® Beauty Brands Reseller Directory
    • Product knowledge and assistance, POS material, price sheets, etc.
    • Qualifications are subject to review and may be revoked at any time
    • EVE PEARL® Resellers are not eligible to redeem additional discounts or promotions
    • Please click HERE to apply

    How to place an Order?
    Approved Resellers LOGIN HERE

  • After logging in, simply add items to your cart. Your discount is automatically applied to all orders.
  • An EVE PEARL® Team member will be happy to assist you through an online order. Ask about special Reseller promotions

    Please direct any questions to contact@evepearl.com or call at 973.664.7088.

    *Note: As of August 2016 all Reseller/Studio Orders Must Be Placed Online.

    How do I become an EVE PEARL® reseller?

    The first step to becoming an EVE PEARL® Reseller is to register online HERE

    Please note the following:

    • We do not grant exclusive rights for any of our products.
    • You must sell our products no higher than our retail price.
    • We do not supply free testers.
    • A minimum purchase amount may be required for all EVE PEARL® resellers. Please contact our customer support team for details.

    Please email contact@evepearl.com or call us at 973.664.7088 if you would like additional information.

    Why is the promotional code not working with my order?

    Promotional codes apply to individual items for sale and some restrictions may apply. Our kits and promotional items are already discounted up to 50% off MSRP, depending on the selection, and therefore are excluded from promotions unless otherwise stated.

    Where can I purchase EVE PEARL® Products?

    EVE PEARL® products are sold primarily online at www.evepearl.com.

    EVE PEARL® is also sold in the following locations:

    Tri State Area
    Alcone Company
    322 West 49th Street
    New York, NY
    212.757.3734

    The Cosmetic Boutique
    18 South Greeley Avenue
    Chappaqua, NY 10514
    914.861.2552

    The Cosmetic Boutique
    86 Elm Street
    New Canaan, CT 06840
    203.966.5811

    Julien Farel - Restore Salon & Spa
    Loews Regency Hotel, New York City
    540 Park Avenue (at 61st Street)
    New York, NY 10065
    212. 888.8988

    Shear Pleasure
    43 A Quaker Ridge Road
    New Rochelle, NY 10804
    914.632.6100

    The Beauty Spa of Englewood
    363 Grand Avenue, 2nd Floor
    Englewood, NJ 07631
    201.567.6020

    West Coast
    Naimes Beauty Center
    12640 Riverside Dr.
    Valley Village, CA 91607
    818.665.9933

    Other US Locations
    Kanvas
    1123 Thomasville Road
    Tallahassee, FL 32303
    850.224.7467

    Richmond Surgical Arts
    8700 Stony Point Parkway
    Richmond, VA 23235
    804.560.5298

    You'Nique Chic
    200 Loy Circle
    Winchester, VA 22602
    540.327.5774

    International Locations
    Racquel J. Makeup Studio
    Suite 3 Pinnacle Point
    53 Lady Musgrave Road
    Kingston 6, Jamaica
    876.946.2507

    The Cheshire Set Nail Lounge
    20 Eagle Brow, Lymm Village
    Lymm WA13 0LJ Great Britain
    44.192.575.7657

    Does EVE PEARL® conduct animal testing for any of its products?

    EVE PEARL® has never conducted animal testing at any stage of product development. We also do not contract with any third parties to conduct animal testing on our behalf.

    How do I redeem my Gift Certificate Online?

    To redeem your Gift Certificate/Code: Please go to www.evepearl.com On the checkout screen, enter the PIN Number(located on your certificate)Please use same PIN for remaining credit.
    Customer Service and Assistance:
    contact@evepearl.com or 973.664.7088

    May I request substitutions to promotional items or free gifts?

    We are unable to make color or product substitutions involving free gifts or promos. We reserve this right due to supply, demand and the amount of product we carry for the month. We apologize for any inconvenience. If you are unable to use the promotional item, perhaps you could pass it on to a friend, or if you are an artist you may use it for your kit. It may even help you to sample out a product that you didn't think of purchasing.

    Are there samples of EVE PEARL® products available to send?

    Thank you for your interest in EVE PEARL®. Currently, we do not offer trial size/sample size products. However, from time to time we do send complimentary items along with customer orders. If you are unsure of what foundation shade to use we will gladly give our recommendations once you submit a picture of yourself without makeup to: contact@evepearl.com. We will be in contact with you after we receive your submission.

    What Career Opportunities do you offer at EVE PEARL®?

    Please send your cover letter and resume to contact@evepearl.com. Being an EVE PEARL® team member offers amazing hands-on experience in building a brand. Prospective candidates must be at least twenty years of age and available for full-time work in the United States. We accept candidates from all fields of industry with 2 - 3 years of experience.

    selected color:

      Back to top