Order & Shipping Policy

Order and Shipping Policy

Orders may be placed through our website or via phone by calling 212.223.2229 or toll free at 866-335-1550.

EVE PEARL Shipping Policy

  • Please allow the following number of business days for processing orders, prior to shipping (weekend days are not included):
    Online Orders: 3-5 business days
    Phone or Email Orders: 5-7 business days
    Reseller Orders: 7-10 business days
    Orders placed during large promotions: 10-15 Business Days
  • Please provide street address for delivery as FedEx does not deliver to Post Office (PO) Boxes.
  • All FedEx Ground deliveries are delivered with “NO SIGNATURE REQUIRED” and will be left at the door if customer is not available to receive package; to ensure the safety of your package, please make sure you have your products shipped to a place you feel is safe for your packages to be left, or choose an express shipping method, all of which require a signature, including FedEx 2Day
  • Available shipping services.  
    FedEx Ground Home Delivery® (default service – 1 – 5 shipping days, depending on location; NO SIGNATURE REQUIRED, package will be left at front door)
    FedEx Express Saver® (2-3 business days, depending on location)
    FedEx 2Day® (2 business days)
    FedEx Standard Overnight® (delivery by approx. 3:00pm, depending on location)
    FedEx Priority Overnight® (delivery by approx. 10:30am, depending on location)
    FedEx International Priority® – For all International Orders (includes Puerto Rico and other US territories)

  • If you need your order delivered by a specific date, please choose express shipping to ensure speedy delivery.
    FedEx Express Saver® (2-3 business days)
    FedEx 2Day®
    FedEx Standard Overnight®
    FedEx Priority Overnight®
  • All Orders are processed in the order in which they are received. 
  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    • If you place two orders within a 24-48 hour per period to the same shipping address, your orders will ship out separately unless otherwise instructed. 
    • Please contact us ( 212.223.2229 or 866-335-1550 with any changes you may want to make to an order ASAP as we may have already shipped your order.

      EVE PEARL® will fulfill your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you by EVE PEARL. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges.