Return by Mail
We will gladly accept returns for any full-priced items* purchased through evepearl.com upon receiving your items within 45 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not wish to keep the product. Return shipping and handling fees are the responsibility of the customer. We regret that we do not refund original shipping costs. Please follow the simple instructions below:
Click HERE to download the Return & Exchange form
Mail your evepearl.com return to:
Please Note: Items purchased during any EVE PEARL® promotion are FINAL SALE and may not be returned or exchanged.
Return Refunds and Credits
We will issue you a full refund to your credit card for the amount of any full-priced item that you return if your return is received by EVE PEARL® within 45 days of the PURCHASE date. After the allowed return window has passed, you will receive your refund in the form of a store credit. The credit for your returned items cannot be exchanged for cash. Items purchased during any EVE PEARL® promotion are FINAL SALE and may not be returned or exchanged.
It takes up to 30 business days to process the return and credit your account, or to issue a store credit. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service at email@example.com.
If you prefer, you may exchange your purchase for other EVE PEARL® products. Items for exchange must be received by EVE PEARL® within 45 days of purchase date.
Items purchased during any EVE PEARL® promotion are FINAL SALE and may not be returned or exchanged.
*Items purchased with a professional discount may be returned for store credit or exchange only.